Camera Cannot Be Connected in Mech-Eye SDK (Unreachable)

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Symptom: The camera shows up in Mech-Eye SDK but cannot be connected. The status of the IP address displayed in the camera info card in Mech-Eye Viewer is Unreachable. This topic provides the possible causes, troubleshooting guidelines and detailed troubleshooting procedures for this problem.

Possible Causes

  • The IP addresses of the camera and computer are not in the same subnet.

  • IP address conflict is present.

  • Multiple Ethernet ports of the computer have IP addresses in the same subnet.

  • Other causes.

Troubleshooting Guidelines

troubleshooting guideline 1

When you cannot connect to the camera in Mech-Eye SDK, follow these guidelines to troubleshoot:

  1. Make sure that the IP addresses of the camera and computer are in the same subnet. If the camera still cannot be connected, proceed to the next step.

  2. Make sure that no IP address conflicts are present. If the camera still cannot be connected, proceed to the next step.

  3. Make sure that the IP addresses of multiple Ethernet ports are not in the same subnet.

  4. If the camera still cannot be connected, proceed to the next step.

  5. Restart the camera. If the camera still cannot be connected, please contact Technical Support.

Troubleshooting Procedures

Check IP Addresses of Camera and computer

Procedure:

  1. Check the IP address of the computer. For instructions, please refer to Set IP Address on Computer.

  2. Check the IP address of the camera. For instructions, please refer to Set Camera IP Address.

  3. Make sure that the IP addresses of the camera and computer are in the same subnet. If not, please change the camera IP address, so that it is in the same subnet as the IP address of the computer.

  4. Open Mech-Eye SDK and connect to the camera.

Check for IP Address Conflict

IP conflict is present among the devices connected to the computer, router, and network switch. IP conflict is where two or more devices have identical IP addresses.

Procedure:

  1. Disconnect all devices other than the camera from the computer, router and/or network switch.

  2. Open Mech-Eye SDK and connect to the camera.

  3. If the camera is successfully connected, one or more other devices have IP addresses identical to the camera. Please reconnect the other devices one at a time and connect to the camera in Mech-Eye SDK each time. The camera connection will fail when the device(s) with identical IP address is reconnected. Please change the IP address of this device or the camera, so that the two are no longer identical.

IP Addresses of Multiple Ethernet Ports in the Same Subnet

Procedure:

  1. Disable Ethernet ports not connected to the camera.

    On the computer, select Control Panel  Network and Internet  Network and Sharing Center  Change adapter settings. The Network Connections page will be displayed. Right-click an Ethernet port and select Disable.

  2. Open Mech-Eye SDK and connect to the camera.

  3. If the camera is successfully connected, one or more of the disabled Ethernet ports have IP address in the same subnet as the port connected to the camera. Enable the other ports one at a time and connect to the camera in Mech-Eye SDK each time. The camera connection will fail when the Ethernet port with the problematic IP address is enabled. Please change the IP address of this Ethernet port to a different subnet.

If the camera still cannot be connected, disable the Ethernet port connected to the camera and enable it again. If the camera still cannot be connected afterward, connect the camera to a different Ethernet port.

Restart the Camera

If the camera still cannot be connected after the above procedures have been performed, please try restarting the camera.

Restart procedure:

  1. Unplug the power cable from the camera.

  2. Wait for about 20 seconds, and plug the power cable into the camera.

Contact Technical Support

If the camera still cannot be connected after the above procedures have been performed, please contact Technical Support.

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