Manage Log
If you encounter a problem when using the camera, you can export the log and send it to Technical Support to facilitate the troubleshooting process.
Export Log
If you encounter a problem when using the camera, follow these steps to export the log.
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Click Show Log in the data acquisition area to open the camera log.
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Click Show Log Entries in the lower right to display the full log list.
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Select the log entry to be exported, click Export, select the folder for saving the log in the pop-up window, and then click Select Folder.
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If you need to export multiple log entries, repeat step 3.
Log Levels
Logs are categorized into four levels:
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i: INFO, descriptive information of execution processes.
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W: WARNING, warning messages of potential issues.
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C: CRITICAL, errors that may not stop the camera from operating.
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F: FATAL, errors that severely affects the camera’s operation.
Other Actions
You can also perform the following actions in the log window:
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Auto Refresh: automatically refresh the log when enabled.
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Clear: clear the log content displayed in the software.
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Clear Server Logs: delete the log saved in the camera. This action clears the log content displayed in the software at the same time.