Occasional Failure to Use Mech-Eye Viewer due to Problematic Graphics Setting
Symptom:
After double-clicking the Mech-Eye Viewer icon to open Mech-Eye Viewer, the software could not be used normally. Possible scenarios include:
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After opening Mech-Eye Viewer, the software crashes or displays a blank screen.
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After opening Mech-Eye Viewer, some features are unavailable.
Affected Versions:
All Mech-Eye Viewer versions.
Possible Causes:
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Incorrect setting for the graphics card driver.
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Configurations not up to standard when the IPC has two graphics cards.
Solutions:
First, ensure that the graphics card driver is installed normally. Ways to check the graphics card driver are as follows:
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Right-click This PC on the desktop of the IPC and select Manage to enter the computer management page.
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Select to check the installed graphics card driver.
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If there is only NVIDIA GeForce xxxx under the Display adapters, that means the graphics card driver is installed successfully.
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IPC with a discrete graphics card: If there is Microsoft Basic Display Adapter under the Display adapters, that means the graphics card driver has not been installed and needs to be installed again. The driver can be updated automatically on Windows or through a third-party driver.
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IPC without a discrete graphics card: You need to download the driver corresponding to the CPU.
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After confirming that the graphics card driver is installed normally, enable 'OpenGL rendering GPU' and 'Prefer maximum performance' mode. The setup steps are as follows:
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Click
in the tray of the IPC to open the NVIDIA panel. -
Select Manage 3D Settings in the 3D settings section on the left.
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Switch to the Program Settings tab on the right.
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In the drop-down 1. Select a program to customize menu, find and select Mech-Eye Viewer. Follow these steps:
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Click the Add button to open the Add page.
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Click the View button at the bottom right on the page and select the installation path of Mech-Eye Viewer.
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Select Mech-Eye Viewer.exe, and click the Add Selected Program button. The customized program adding will be completed successfully.
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Set related parameters in 2. Specify the settings for this program.
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Set OpenGL rendering GPU to Use global setting (Auto select).
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Set Power management mode to Prefer maximum performance.
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When the parameter setup is completed, click the Apply button to save the changes.