Firmware Upgrade Failed

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Symptom

Firmware upgrade failed, with an error message stating: Firmware files do not exist. Please contact Technical Support.

Possible Causes

You are using a Windows version earlier than Windows 1903.

Solutions

Follow these steps to troubleshoot the issue:

  1. Verify the Windows version: Open Settings, go to System  About, and check Version under Windows specifications.

    • If the version is Windows 1903 or later, please contact Technical Support.

    • If the version is earlier than Windows 1903, continue with the following steps.

  2. Open the Control Panel, click Clock and Region  Region. In the Region window, go to the Administrative tab and then click Change system locale. In the Region Settings window, select Beta: Use Unicode UTF-8 for worldwide language support, and then click OK.

  3. Restart the system to apply the changes.

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